Calls & messages

Auto-refresh

Recent calls

Owner notification outbox

Skills

Flip a switch and the agent picks up the capability on the very next call. No retraining, no downtime.

Workflows

Teach the agent your playbook. When a caller matches the trigger, it runs your steps in order.

Business facts & FAQs

Everything here is treated as ground truth. The agent answers from your approved facts — nothing made up.

Greeting {business} inserts your business name

Business hours Service area

Extra standing instructions for the agent

FAQs

Business identity

How the agent introduces your company.

Business name Tagline Demo line number Shown on the landing page once your Twilio demo number is live

Owner & routing

Where summaries land and where urgent calls go.

Owner name

Owner phone Owner email

Escalation number Where urgent calls transfer

Voice & answering

Pick the voice your callers hear and when the agent picks up.

Voice Answering mode Timezone

Answering mode is enforced by your phone system's forwarding rules (e.g. forward-on-no-answer after N rings to the NetShow line). Set the same value here so the agent knows the routing story.